Frequently Asked Questions (FAQs)
Why is there a difference between the quote I received and the price displayed on the page?
A:The final price will vary depending on the shipping address, warehouse address, shipping route, and customized content. Please consult customer service for details. If you want the price shown on the product page, please place your order directly there. If you cannot place an order directly, it means that the price is not supported in your region. Thank you for your understanding!
What type of battery cells are used and what is their expected lifespan?
A:We use Grade A lithium-ion batteries. They are designed to support a maximum of 12,000 cycles and provide up to a 33-year lifespan.
What functions does the Smart BMS perform?
A:The built-in Smart BMS monitors voltage, current, and temperature to ensure overall safety, preventing issues such as short circuits, overcharging, and overdischarging.
How many units can be connected in parallel for expansion?
A:You can connect up to 15 units in parallel, which allows for a scalable capacity ranging from 5kWh to 241kWh depending on your power requirements.
What is the warranty policy for these products?
A:We provide a 10-year warranty with free replacements for any damaged or faulty products.
What technical and support services are available?
A:We offer 24-hour online installation training, OEM/ODM options, and on-site engineer support services for bulk order customers.
Jonas Energy
